Billing Policy

Last updated: October 3, 2026

This Billing Policy explains how payments are processed when you shop at Docomado.

Accepted Payment Methods

• Visa
• Mastercard
• American Express
• PayPal
• Google Pay
• Afterpay (pay in 4 interest-free installments, subject to Afterpay approval)

Currency and Pricing

All prices are listed and charged in U.S. Dollars (USD). Shipping is free on every order and is never added to your total. Applicable sales tax is calculated at checkout based on your shipping address.

When You Are Charged

Your payment method is charged when your order is placed. If you pay with Afterpay, your first installment is collected at checkout and the remaining installments are collected by Afterpay according to its schedule.

Billing Address and Verification

Your billing address must match the address on file with your card issuer or payment provider. To protect you from fraud, some orders may require additional verification before they ship. If we can’t verify an order, we will contact you, and if verification can’t be completed we will cancel the order and issue a full refund.

Declined Payments

If your payment is declined, your order will not be processed. Please check your payment details or contact your bank or payment provider, then try again.

Refunds to Your Payment Method

Approved refunds are issued to your original payment method within 30 days of receiving and inspecting your return. Depending on your bank, it may take a few additional business days for the credit to appear. Cancelled orders that have not shipped are refunded in full.

No Hidden Fees

We do not charge shipping fees, handling fees or restocking fees.

Billing Questions

If you see a charge you don’t recognize or have any billing question, contact us right away using the details below.