Freight Shipping Policy

Last updated: October 3, 2026

Large items, including electric motorcycles, electric scooters, ATVs and fishing kayaks, ship by freight carrier. Freight shipping is free within the contiguous United States.

1. Delivery Time (Processing + Transit = Total)

Orders placed before 12:00 PM Eastern Time (ET), Monday to Friday, begin processing the same business day. Orders placed after the cutoff, or on weekends and U.S. public holidays, begin processing on the next business day.

2. Delivery Appointment

Once your shipment reaches the local terminal, the freight carrier will contact you by phone or email to schedule a delivery appointment. Please make sure your phone number and email are correct at checkout. If you need to reschedule, contact the carrier or our team as early as possible.

3. Curbside Delivery

Freight delivery is curbside: the driver delivers the crate to the curb or end of your driveway, using a liftgate truck where needed. Drivers do not bring items inside, unpack or assemble them. Please arrange help to move the crate to its final location.

4. Receiving Your Shipment

• An adult 18 or older must be present to receive and sign for the delivery.
• Count the pieces and inspect the crate or packaging before signing.
• If there is any visible damage, write a clear description on the delivery receipt (bill of lading), such as “crate damaged” or “punctured box,” then sign. Take photos if possible.
• If the item is severely damaged, you may refuse delivery and contact us right away.

5. Reporting Freight Damage

Report any damage, including concealed damage found after unpacking, within 48 hours of delivery with photos of the item, crate and delivery receipt. We’ll replace parts, replace the product or issue a full refund at no cost to you.

6. Delivery Area Requirements

Freight trucks need safe, legal access to your address. If your street has restrictions for large trucks, please let us know before shipment so we can plan delivery.

7. Freight Returns

Freight returns are accepted within 30 days of delivery with no restocking fee. For change-of-mind returns, the customer is responsible for return freight costs; we can arrange the pickup and provide the cost in advance. Returns of damaged, defective or incorrect items are free.