Warranty & Replacement

Last updated: October 3, 2026

1. Warranty Duration

The warranty lasts 2 years from the date of delivery and applies to the original purchaser of products bought from docomado.com, with proof of purchase.

2. What’s Covered

• Defects in materials and workmanship under normal use
• Frames, chassis, hulls and board bodies
• Electric motors, controllers, lithium batteries and chargers on electric motorcycles and scooters
• Engines and transmissions on ATVs
• Electrical components, displays, lighting and switches
• Suspension components, seams and valves that fail due to a manufacturing defect

3. What’s Not Covered

• Normal wear-and-tear items such as tires, brake pads, chains, belts, grips, seats and deck pads
• Damage from accidents, crashes, misuse, abuse, racing, jumping or stunt riding
• Damage from improper assembly, neglect or lack of routine maintenance
• Unauthorized repairs, modifications or non-approved parts
• Cosmetic damage such as scratches, scuffs and fading from sun exposure
• Punctures, cuts or abrasions from sharp objects, rocks or improper storage
• Water damage to electric vehicles from submersion or pressure washing
• Commercial rental use, unless agreed in writing
• Damage during shipping (handled separately under our damaged-shipment process)

4. How to Make a Warranty Claim

1. Contact us with your order number, a description of the issue and clear photos or a short video.
2. Our team will troubleshoot with you and confirm whether the issue is covered.
3. If covered, we will send replacement parts, arrange a repair, or replace the product. If a repair or replacement isn’t possible, we may offer a refund.

Docomado covers the shipping costs for approved warranty parts and replacements.

5. Defective Product Procedure

If a product is defective within the first 30 days of delivery, you may choose a replacement or a full refund under our Refund & Return Policy, and we pay the return shipping. After 30 days, defects are handled through repair or replacement under this warranty.

6. Damaged Shipments

Items that arrive damaged must be reported within 48 hours of delivery with photos. For freight, note visible damage on the delivery receipt before signing. We’ll replace or refund the item at no cost to you.

7. Replacement Parts

Replacement parts provided under warranty are covered for the remainder of the original 2-year warranty period.