Report a Security Issue

Last updated: October 3, 2026

Keeping our customers’ information safe is a top priority at Docomado. If you believe you’ve found a security vulnerability on our website, or you’ve received a suspicious email, text or call claiming to be from Docomado, please let us know.

How to Report

Email support@docomado.com with the subject line “Security Report” and include:

• A clear description of the issue and the page or URL involved
• Steps to reproduce the issue, if applicable
• Screenshots or other supporting details
• Your contact information so we can follow up

Responsible Disclosure Guidelines

• Do not access, modify or delete data that does not belong to you.
• Do not disrupt our website or services, including through denial-of-service testing.
• Do not publicly share the issue until we have had a reasonable chance to fix it.

What Happens Next

We aim to acknowledge reports within 3 business days, investigate promptly and keep you updated on our progress.

Phishing and Scam Warning

Docomado will never ask for your full card number, passwords or one-time verification codes by email, phone, text or chat. Our official website is https://docomado.com/ and our official email is support@docomado.com. If you’re unsure whether a message is really from us, contact us directly before responding.