Refund & Return Policy

Last updated: October 3, 2026

We want you to love your Docomado purchase. If you’re not completely satisfied, our return policy makes things simple.

1. Return Window

You may request a return within 30 days from the date of delivery. Returns requested after 30 days cannot be accepted.

2. Return Eligibility

• Items must be unused and in the same condition you received them, with all included parts, accessories, keys, chargers and manuals.
• Electric motorcycles, electric scooters and ATVs must not have been ridden, fueled, registered or titled.
• Kayaks and paddle boards must not show signs of use in water.
• Original packaging is strongly recommended to protect the item during return shipping.

3. How to Start a Return

1. Contact us through live chat, email (support@docomado.com) or phone (+1 (937) 509-2023) with your order number and reason for return.
2. We’ll confirm eligibility and send you a Return Authorization (RA) and return instructions. Please do not ship anything back without an RA.
3. Pack the item securely and ship it to the return address we provide.

4. Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs. For large freight items, we can arrange the return pickup with our freight carrier and give you the cost in advance. If your item arrived damaged, defective or incorrect, Docomado pays all return shipping costs.

5. Restocking Fees

Docomado does not charge any restocking fee on any return.

6. Refunds

Once we receive and inspect your return, we’ll email you to confirm approval. Your refund is issued to your original payment method within 7 days. Outbound shipping was free, so nothing is deducted for it. Afterpay refunds are returned to Afterpay, which adjusts your installment plan.

7. Order Cancellations

You can cancel your order free of charge any time before it ships for a full refund. Once shipped, an order can no longer be cancelled and must go through the return process above.

8. Damaged Shipments

Please inspect your delivery carefully. For freight deliveries, note any visible damage on the delivery receipt (bill of lading) before signing. Report any damage to us within 48 hours of delivery with photos of the item, packaging and shipping label. We will send a replacement part, ship a replacement product or issue a full refund, at no cost to you.

9. Defective Products

If your product has a defect, contact us with your order number, a description of the problem and photos or a short video. We’ll troubleshoot with you first. If the item is defective, we’ll repair it, send replacement parts, replace the product or issue a refund. Defects found after the 30-day return window are handled under our Warranty & Replacement policy.

10. Wrong Item Received

If you received the wrong item, contact us within 48 hours. We’ll ship the correct item and arrange the return at no cost to you.